Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. Our cancellation and refund policies are as follows:
CANCELLATION POLICY
For Cancellations please contact us via link https://johori.com/contact. If the cancellation request is received within two days of your purchase will be considered by us. If the cancellation request is received after two days of your purchase will be rejected by us.
REFUND POLICY
No refund will be processed in any case, except for manufacturing defect or if the wrong product is delivered. If payment is done by credit card, refunds will be issued to the original credit card provider at the time of purchase, and in case of payment gateway name payments refund will be issued to the same account.
PRE-SHIPMENT CANCELLATIONS
Q: Can I cancel my order in case I change my mind after ordering?
A: No
POST SHIPMENT RETURNS
Q: I received my order but there’s an issue with it. Can I return my ordered item?
A: Yes, you can. At JOHORI.COM, we don’t believe in making customers but strengthening our family with happy family members. We take stringent measures to deliver our products to customers globally, in the best possible condition but there’s always a possibility that there may be a manufacturing defect which didn’t get noticed during packing; or a wrong item is shipped out to you by mistake.
Q: How soon should I get back to you after my purchase?
A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received with manufacturing defects, or any other issues.
Q: In what circumstances would you not accept any returns?
A: Any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it’s a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched by us after 3 days of receiving the shipment, so please make sure you reach out to us on time.
Q: What will be my options if there was an error by JOHORI.COM?
A: We will duly acknowledge this issue and you would always be welcome to decide from the following:
1. An Item Replacement
2. Issuance of a Wallet (JOHORI.COM)
Q: How much of the amount would be refunded in my wallet?
A: You will receive a 100% refund within the span of 24 hours in your wallet/gift card/.
MORE DETAILS ABOUT REFUNDS
Q: I’m thinking about seeking a Refund. Are there any specific points to know?
A: The refund will be transferred within working 24 hours in your wallet.
Q: How long does it usually take returned Items to reach back to the JOHORI.COM Warehouse?
A: Exact time taken for transferring the amount will depend on the nature of the product and your location.
